1) Definitions and Interpretations in these
Conditions
The 'Company' shall mean QualityCourses, or Quality Choice
Worldwide SL, or Rodivan Quality SCP. 'The client' shall
mean the person in whose name the booking is made and shall
include the person or persons on whose behalf the same is
made. 'Force Majeure' shall mean any event outside the
Company's control which prevents the prompt performance of
its obligations, including war and civil strife, etc.
2) Arrival and
Departure Dates
Where accommodation is shown for one week, this means 6
nights from Sunday to Saturday, unless otherwise indicated.
However, if you spend less than 6 nights in your
accommodation in any particular week, you will not receive
any discount. Extra night/s accommodation can be booked at
the time of enrolment for an additional cost (subject to
availability). If you have booked an airport pick-up or one
is included in the program of your choice, the Company must
receive your arrival information at least 2 weeks prior to
your start date. Airport pick-ups will only transfer you
from the designated airport for your school to your program
accommodation. If you have no airport pick-up booked or
included and do not send us your arrival information we
cannot guarantee that your host family/landlord will be
available to greet you upon arrival. Any additional costs
(hotel, taxis, etc) incurred due to your failure to provide
the Company with your arrival information at least 2 weeks
in advance, are your responsibility.
3) Courses
The Company offers a range of language level options from
beginner to advanced. Upon arrival, all students (except
absolute beginners) will take a written or oral test to
determine at what level they should begin their studies. The
number of course lessons corresponds to the particular
school's practice and one lesson may last from 40-60 minutes
- the number of minutes per lesson is usually shown in our
page of prices, in the section called “general
characteristics”. The exact number of hours shown in our
website may be somewhat reduced due to the initial level
test which usually takes place on the first Monday of the
course (sometimes no classes are missed, often the first 2
lessons are missed, and occasionally the whole of the first
Monday is missed). There may also be some missed hours due
to evaluation testing during the course (often on Fridays
every 2 or 4 weeks). The Company does not accept any
liability for lessons missed due to these reasons and no
refunds will be given where lessons are missed due to
testing. In the rare event that you are the only student of
your level, and you are enrolled on a group course, the
school may offer you individual tuition up to the value you
have paid for group classes, rather than put you in a class
at the wrong level.
The Company will not refund
any monies to a client who applies for a course requiring a
specific level and is then found to be unable to join the
course after the initial level test. In this case, the
client will be offered a suitable alternative by the school
and any difference in price (if the alternative course is
less expensive) will be refunded by the Company. In cases
where there are insufficient numbers to run a group class, a
reduced number of individual classes may be offered or the
course may be offered at another school of similar standard.
You must inform the school staff immediately of any
situation affecting the quality of your program (including
but not limited to course or accommodation). The Company
reserves the right to refuse a refund if you have declined
to accept reasonable solutions offered to you by the school
staff or the Company. Matters outside of the control of the
school or the Company shall not be considered for refunds.
4) School Rules
and Regulations
The Company cannot be held responsible for providing
supervision of any kind either through the schools or
through the host families. Participants are expected to be
courteous and respectful guests. Illegal drug use or abusive
behavior at any age or alcoholic consumption by minors will
not be tolerated. The Company reserves the right to refuse
to serve, to cancel and/or terminate participation for any
person who fails to comply with the policies of the program
provider (e.g. the school, program organizer), or for any
other reason deemed necessary, in the sole discretion of the
Company.
5) Under 18
Neither the Company nor the school or host family will
provide any kind of supervision for anyone under 18
attending an adult program. All students under the age of 18
must include a completed waiver, signed by both themselves
and their parents, with their enrolment. No enrolment will
be considered without a signed waiver.
6) Materials and
Transfers
Course materials, examination fees, airport transfers, and
the cost of activities and excursions are not included
except where specifically stated.
7) Activities
and Excursions
Descriptions of activities and excursions which accompany
the language courses are for guidance only, unless
specifically noted in the confirmation invoice. Some
activities may not run at all or may be substituted by other
activities. In low season, there may be no activities
organised at all.
8) Public
Holidays
Where a course takes place during a public holiday, no
lessons will take place on that day and no reduction in
price will be given except where specifically stated.
Individual classes are usually rescheduled (but not always)
but group classes are usually forfeited. Please consult a
list of public holidays (although it is the client's
responsibility to check these since they are often subject
to change).
9) Booking and
Payment
No contract is made between the Company and the client and
no booking is valid until the Company has issued a
confirmation invoice by post, fax or e-mail. (An e-mail
acknowledging receipt of an order does not constitute a
confirmation invoice.) The Company will issue this
confirmation invoice after it has received a completed
booking form and the first payment. If the full balance of
the holiday price is not paid by the due date shown on the
initial confirmation, the Company reserves the right to
cancel the client's booking and to impose the cancellation
charges, stated below.
10) Prices and
Surcharges
The charges which make up the total holiday price plus any
applicable supplements and surcharges will be as stated on
our website (prices in any printed brochure supplements,
advertisements or other materials are for indication only).
The prices are valid for holidays until further notice but
are subject to change at any time (prices for an online
order may also be subject to change if they are not
accompanied by full payment or a deposit - once a deposit or
full payment is made, the prices will not change, even if
they are changed on the website). If your company requires a
VAT invoice, this should be indicated at the time of booking.
For guidance, your holiday price may also increase because
of surcharges on the following items: governmental action
and adverse currency fluctuations. Should there be a
favourable currency fluctuation, the Company reserves the
right to leave prices unaltered. The prices shown on our
website were calculated at the end of 2008 on the basis of
then known costs and the exchange rates at that time. So,
any currency rate is a guideline only, and the amount you
are charged can depend on the exact exchange rate at the
time of payment.
11) Alterations
by the Company
The Company will do its utmost to provide the arrangements
that have been confirmed, but it must reserve the right to
modify or cancel any holiday, course, accommodation or
itinerary if unforeseen circumstances arise. If the Company
cancel or significantly alter an essential element of the
client's holiday for reasons of Force Majeure, on or before
the date when the payment of the balance becomes due, the
Company shall inform the client as soon as possible and
shall offer them the choice of an alternative holiday of at
least comparable standard if available. If the Company is
unable to offer an alternative of similar price, the Company
will offer the nearest available alternative and will refund
the difference paid by the client.
12) Liability of
the Company
While participating in this program you may be exposed to
certain risks. These risks include, but are not limited to,
accident and/or sickness without readily available medical
facilities, the forces of nature, acts of war. By making a
contract with us you are acknowledging and assuming these
risks. Participants in any Company program waive any
liability against the Company and its employees, for any
injury, loss, damage, accident, expense or delay caused by
or related to means of transportation or lodging (including
host families). The participant understands that he/she is
travelling under his/her own responsibility (if a minor, the
parents or guardian assumes this responsibility) and
releases the Company and its employees from any liability
related to health and safety
.
13) Alterations
by the Client
If the client wishes to change their booking in any way
after the confirmation invoice has been issued, they must
inform the Company immediately, in writing, and the Company
reserves the right to charge 45 Euros per person per change
to cover the additional administration involved, plus any
additional charges imposed by schools or other suppliers.
14) Cancellation
by the Client, Visa Problems and Refunds
If the client wishes to cancel their booking this must be
done in writing by the person who signed the booking form or
who made the online order. The letter has to be sent by fax
to the following Fax number: +34 933.171.254. The date of
cancellation will be taken as the date that the Company
receives the letter by fax. The amount paid as an account is
non-refundable upon cancellation by the client.
The cancellation charges are:
-
47 days or more before
the start date = 20% on total amount.
-
between 33-46 days
before the start date = 40% on total amount.
-
between 12-32 days
before the start date = 60% on total amount.
-
between 1-11 days
before the start date = 100% on total amount
After a course has started
there is no refund for any course,
accommodation or other item booked.
It is the client's
responsibility to have a valid passport and all visas
required to enter the country in which the program is taking
place. Please give yourself sufficient time to apply for any
necessary visas. Only the consulate or embassy of the
country you are visiting can advise you on the necessity of
a visa and the time frame needed to apply for it.
Please note: there may be a
fee involved should you require an invitation letter from
the school in order to apply for a visa to participate in a
Company program. Fees vary depending on the school you will
be attending and the advance notice of the request. You will
be informed at the time of request about any fees. Should
the original of an invitation letter from the school be
necessary, please leave a minimum of 4 weeks for it to be
sent by post. Any additional costs related to the sending of
an invitation letter will be the responsibility of the
student. Visa letters will only be sent to you once full
payment of your program fees has been received.
Where a client has made a
reasonable attempt to obtain a visa for the destination
country within a reasonable timescale but is unable to
obtain the visa, all money and deposits will be returned
subject to a 100 Euros administration charge on receipt of
written confirmation from the relevant consulate detailing
the visa rejection (only original documents will be accepted).
Notification of visa rejection must be made to the Company
in writing and sent by fax to the following Fax number: +34
933.171.254 at least 2 weeks before the start date of the
course or accommodation booking. The date of notification
will be taken as the date that the Company receives the
letter by fax.
In the case of cancellation, visa problems or any kind of
refund, the client will (also) be subject to the following
charges, depending on the method used to provide the refund:
35 Euros for a bank transfer, 10 Euros for an international
bank cheque, or 2.5% of the total to a credit/debit card.
15) Early
Returns
No refund will be given for early returns. However, if you
must cancel your program due to a personal emergency or
other unforeseeable cause, please notify the Company in writing as soon as possible prior to your departure from the
program and we will review your claim. The Company reserves
the right to make final decision on any refunds.
16) Descriptions
The Company honestly believes that all statements made in
its brochure or website are factual and correct. Every
reasonable effort has been made to describe the schools and
environs and to provide the amenities described. The Company
cannot therefore be held responsible for any changes that
become known after the brochure was produced (up-to-date
information can be found on the website), nor can the
Company accept liabilities for happenings outside its
reasonable control. The Company undertakes to advise the
client of any material changes known to it prior to the
client's departure.
17) Special
Requirements
Any special requests must be made to the Company by writing
in the booking form.
18) Insurance
Clients are not covered against accident, illness, loss of
personal property or any other holiday risks. A holiday
insurance that covers against all holiday risks during the
entire holiday period is strongly recommended by the Company
to all clients.
19) General
Information
General information is included in this website for help and
guidance to the client. Please read it carefully. The
contract incorporating these conditions shall be governed by
Spanish law and any matters arising out of it shall be
subject to the jurisdiction of the Courts of Spain.
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